Shipping policy

Information prior to the contractual process

The General Conditions of Contract regulate the distance selling relationship between SLOW PHILOSOPHY SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Conditions of Contract, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, Royal Decree 1906/1999, of 17 December 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of 13 December, on the Protection of Personal Data, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

SLOW PHILOSOPHY SL reserves the right to make any modifications it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made through its web pages, by any means admissible in law and shall be binding during the time they are published on the website and until they are not validly modified by subsequent ones.

The duration of the contract shall be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or customer, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, he/she declares to be of legal age and to have the necessary legal capacity to access the SLOW PHILOSOPHY websites.

Once the purchase process has been completed, the customer will receive a confirmation of the purchase by e-mail. It is essential that during the purchase process the user indicates a valid email address. If you do not receive the confirmation within 24 hours from the completion of the order, please contact Azafrán del Oasis on the customer service telephone number 659 74 55 55 69 or by e-mail info@azafrandeloasis.com.

SLOW PHILOSOPHY SL reserves the right in this communication, to ask the customer for a reliable and truthful opinion of the services provided, once the process is completed.

Prices

All products indicate the selling price in Euros and include Value Added Tax (VAT).

The Order

The registration of the order has the force of contract and constitutes the date and acceptance of the agreement.

Delivery and transport costs

SLOW PHILOSOPHY SL only delivers to Spain (except Ceuta, Melilla and the Canary Islands), Portugal and the rest of Europe. The delivery and transport costs depend on the order total and the destination as indicated in the following table (for deliveries outside Spain there is a maximum weight limitation on the order).

	España (excepto Islas Canarias, Ceuta y Melilla)	Portugal, Francia, Bélgica, Holanda, Luxemburgo, Alemania, Austria, Italia y Reino Unido	Dinamarca, Eslovaquia, Eslovenia, Finlandia, Grecia, Irlanda, Polonia, Rep.Checa, Suecia
Plazo de Entrega	3-4 días	5-6 dias	5-6 dias
Gastos de envío y manipulación	>80€ de compra. Envío Gratuito	>300€ de compra. Envío Gratuito (máximo 8 kilos)	>400€ de compra Envío Gratuito (máximo 8 kilos)
Gastos de envío y manipulación	<80€ de compra. Gastos de envío 5,95€	<300€ de compra.Gastos de envío 40,95€ (máximo 5 kilos)	< 400€ de compra. Gastos de envío 45,95€ (máximo 5 kilos)

Methods of payment and execution of the order

Payment is always made in EUR and it is the customer's bank that applies the EUR exchange rate in the event that the purchase is made from a country outside the Euro zone.

The payment methods you can choose to make your purchase at Azafranes La Melguiza SL are as follows:

Availability of products

The availability of the products offered by SLOW PHILOSOPHY SL may vary depending on customer demand. Although SLOW PHILOSOPHY SL updates the stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-execution due to unavailability, SLOW PHILOSOPHY SL will notify the customer by email or telephone as soon as it becomes aware of this situation. The period of this communication shall in no case exceed a maximum period of 6 days.

SLOW PHILOSOPHY SL will be able to give the double option of: supplying the customer without price increase, a product of similar characteristics or of superior quality or paying the sums paid for the cancelled order.

Right of withdrawal, returns and complaints

The purchaser shall have a maximum period of fourteen calendar days from the date of receipt of the products to withdraw, without penalty and without stating the reasons.

The exercise of the right of withdrawal must be notified by telephone to 659 74 55 69, by email to info@azafrandeloasis.com or by sending your letter to our postal address C/ de Santiago 12. 28013, MADRID.

According to the provisions of article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made according to the specifications of the consumer or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from withdrawal.

The return

The customer must return or deliver the product directly to SLOW PHILOSOPHY SL, at the address C/ Passatge de león, 18, e-2, Barcelona, without undue delay, and in any case within a maximum period of seven calendar days from the date on which the right to withdraw from the contract is formalised. The deadline shall be deemed to have been met if the customer returns the product before the end of the period.

The customer shall bear the cost of returning the product.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please make sure that the package is properly protected and sealed. Once received, we will check its condition. As soon as we confirm that the item/s, as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid.

Refund of payment

The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise stipulated.

Return of the defective product

In the event that the product is not in good condition and the causes attributable to it are not the result of the customer, the customer shall be entitled to return the product, informing SLOW PHILOSOPHY SL of the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

SLOW PHILOSOPHY SL undertakes to bear the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

Jurisdiction

Likewise, SLOW PHILOSOPHY SL reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and content or for breach of these conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. SLOW PHILOSOPHY SL is domiciled in Orce, Granada.

Modification of the general conditions of sale

Taking into account the possible evolutions of the website, SLOW PHILOSOPHY SL reserves the right to adapt or modify at any time the present general conditions of sale. The new general terms and conditions of sale will be accessible to the customer via the website and will only apply to sales made after the modification.